Welcome to DeliteStores and Services! We are committed to providing our customers with the highest quality products and exceptional service. To ensure a smooth and transparent shopping experience, we have established the following policies, covering everything from order placement to returns and privacy.
1. Order Placement and Fulfillment
1.1 Order Confirmation: After placing an order, customers will receive an order confirmation email with details of the purchase. Please review your order details carefully and contact us immediately if any changes are needed.
1.2 Order Processing: Orders are typically processed within 1-3 business days, depending on product availability and shipping location.
1.3 Order Cancellation: Customers can cancel their orders within 24 hours of placement. Orders that have already been shipped cannot be canceled but can be returned following our return policy.
2. Shipping and Delivery
2.1 Delivery Time: Delivery time varies based on product category and shipping location. Estimated delivery times will be provided at checkout.
2.2 Shipping Costs: Shipping fees are calculated based on the weight and dimensions of the products, as well as the delivery location.
2.3 Tracking: Customers will receive a tracking number once their order has been dispatched, allowing them to monitor the delivery status.
2.4 Failed Deliveries: If a delivery fails due to an incorrect address provided by the customer or failure to receive the package, the customer will be responsible for any additional shipping charges.
3. Returns and Refunds
3.1 Return Eligibility: Customers may return items within 7 days of receipt for a full refund or exchange, provided the items are in their original condition and packaging, with all tags and labels intact.
3.2 Non-Returnable Items: Certain items, such as perishable goods, personal care products, and customized items, are not eligible for return.
3.3 Return Process: To initiate a return, customers must contact our customer service team with their order number and reason for return. Approved returns will receive a return authorization and instructions on how to send the item back.
3.4 Refunds: Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.
3.5 Return Shipping Fees: Unless the return is due to a defective product or error on our part, the customer is responsible for return shipping costs.
4. Privacy and Data Protection
4.1 Data Collection: We collect personal information, such as name, address, and payment details, only for the purpose of processing orders and providing a personalized shopping experience.
4.2 Data Usage: Personal data will not be shared with third parties without the customer’s consent, except when required to complete an order (e.g., shipping and payment processing).
4.3 Data Security: We employ industry-standard security measures to protect personal information against unauthorized access, use, or disclosure.
4.4 Cookies: Our website uses cookies to enhance user experience and analyze site traffic. Customers can manage their cookie preferences through their browser settings.
5. Product Warranty
5.1 Manufacturer’s Warranty: Products sold by Delite Stores and Services are covered by the manufacturer’s warranty, where applicable. Warranty claims should be directed to the manufacturer.
5.2 Warranty Limitations: The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
6. Customer Support
6.1 Contact Information: For any inquiries, customers can reach our support team through email at support@delitestores.com or call our helpline at [customer service number].
6.2 Response Time: We aim to respond to all customer queries within 24-48 hours.
7. Terms of Service
7.1 Agreement: By using our platform and services, customers agree to comply with these policies and the terms outlined on our website.
7.2 Policy Changes: Delite Stores and Services reserves the right to update or modify these policies at any time without prior notice. Changes will be effective upon posting to our website.
We are dedicated to ensuring a seamless and enjoyable shopping experience for all our customers. If you have any questions or need further clarification on our policies, please feel free to reach out to our customer service team.
Thank you for choosing DeliteStores and Services!